Accessibility information

The website supports the selection and booking of accommodation and is treated as part of the electronic-commerce journey for accessibility planning.

Applicability of the microenterprise exemption under Article 4(1) of the Polish Accessibility Act: the operator is not a microenterprise within the meaning of that provision, so the exemption does not apply and the Act's requirements are treated as binding on this website and the booking journey. Independently of any exemption, this website aims to be usable by everyone.

Standard: this website aims to meet Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the level referred to by the harmonised standard EN 301 549 and by the Act of 26 April 2024 on ensuring compliance with accessibility requirements of certain products and services by economic operators.

Status: partially conformant. On 29 October 2026 every page of the website, in English and Polish, at phone and desktop widths, was checked with the automated axe-core tool against WCAG 2.0, 2.1 and 2.2 A and AA rules, and the booking bar, date calendar, guest selector, menu, photo gallery, cookie banner and photo slideshow were checked by hand using only a keyboard, at 320 px width and at 200% zoom. The two failures found (the contrast of the cookie banner's Accept button and a missing focus indicator on its policy links) have been fixed.

Screen-reader review: on 1 November 2026 the website, in English and Polish, at phone and desktop widths, was reviewed for screen-reader use by reading the accessibility tree that screen readers use (in the Chromium browser, through the Playwright testing tool) and by operating every control with the keyboard alone. It covered the cookie banner and cookie preferences, the header and language switch, the photo slideshow, the booking bar, date calendar and guest selector, the booking links, the room cards, a room page with its photo gallery and photo viewer, the guest-review carousels, the WhatsApp links, the footer and the legal pages. The problems found have been fixed, among them: the cookie preferences could not be closed with the Escape key and focus was lost when the banner closed; the skip link did not move focus; the date calendar did not announce the chosen check-in or say which days were check-in, check-out or part of the stay, and did not support the Home, End, Page Up and Page Down keys; booking links did not say which dates and guests they carry; room cards read their content twice; changes of photo, apartment or review in the carousels were not announced; and links opening WhatsApp or Google Maps in a new tab did not say so.

Known limitations: the website has not yet been tested by a person using a screen reader program such as VoiceOver, NVDA or JAWS — the review above reads what those programs are given, not what they say aloud — and automated tools cover only part of WCAG. The booking engine (OnePageBooking, operated by HotelNetSolutions) is a separate service that the hotel cannot change and has not assessed. If you meet a barrier on either, contact us and we will help you book by email or telephone at the same price.

Browse room information on this website, then use the direct-booking link to choose dates, guests, room/rate and payment details. If any step is inaccessible, contact the hotel for equivalent assistance. No surcharge is imposed merely for requesting an accessible communication method.

Tell us which page or booking step caused difficulty, the assistive technology/browser used if relevant, and the format or adjustment needed. Accessibility contact: reservations@ahsm-krakow.com or +48 12 420 70 50. Reception is staffed 24 hours a day; tell us what you need before arrival and we will confirm honestly whether we can meet it.. General contact: reservations@ahsm-krakow.com, +48 12 420 70 50.

If the website or the booking journey does not meet the accessibility requirements, you can tell us first and we will answer within 14 days, in an accessible format on request. You may also lodge a complaint with the President of the Management Board of the State Fund for Rehabilitation of Disabled Persons (Prezes Zarządu PFRON), al. Jana Pawła II 13, 00-828 Warsaw, Poland, pfron.org.pl — the authority that supervises the accessibility of services under the Act of 26 April 2024.

This statement was prepared on 29 October 2026 and updated on 1 November 2026 on the basis of the assessments described in section 3. Accessibility is reviewed when the website, booking engine or property information changes. Confirmed barriers are prioritised according to their impact on completing a booking or obtaining essential stay information.