Privacy and Cookies


Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.


Privacy


What kind of personal information does Aparthotel Stare Miasto use?


When you make a reservation, you will be asked for your name, address, telephone number, email address, payment information, the names of guests travelling with you and your preferences for your stay.


When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We might also calculate and process data related to the type of apps installed on a mobile device, such as the name of the app, an app description and the category it belongs to. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.


We may also receive information about you when you use certain social media services.


Why does Aparthotel Stare Miasto collect, use and share your personal details?


Reservations: we use your personal information to complete and administer your online reservation.

Customer service: We provide customer service. Sharing your details with customer service staff allows us to respond when you need us – including responding to queries related to your reservation.

Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.


How does Aparthotel Stare Miasto share your data with third parties?


Aparthotel Stare Miasto does not share your information with 3rd parties.



Cookies


What is a cookie?


A cookie is a small amount of data that a website places on your computer.


Why do websites use cookies?


Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.


Do all cookies do the same thing?


No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.


How does Aparthotel Stare Miasto use cookies?


We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookie:


Technical cookies: We use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the accommodation you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website.


How long do Aparthotel Stare Miasto cookies stay active?


The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to. 


How can you recognise Aparthotel Stare Miasto cookies?


You can find our cookies in your browser settings.


Does Aparthotel Stare Miasto use third-party cookies?


Yes, Aparthotel Stare Miasto uses the services of trusted and recognised online booking engines. Aparthotel Stare Miasto may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.


Who has access to Aparthotel Stare Miasto cookie data?


Only Aparthotel Stare Miasto has access to Aparthotel Stare Miasto cookies. Cookies placed by third parties can be accessed by these third parties.


How can you manage your cookie preferences?


Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.


If you choose not to accept certain cookies, you may not be able to use some functions on our website. And opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.



Security


What security procedures does Aparthotel Stare Miasto put in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.



Contact


How can you control the personal information you have given to Aparthotel Stare Miasto?


You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at reservations@ahsm-krakow.com Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.


If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to reservations@ahsm-krakow.com with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. 


Who is responsible for the processing of personal information on the reservations@ahsm-krakow.com website?


Aparthotel Stare Miasto, Golebia 2, Krakow 31-007 Poland controls the processing of personal information on its website. If you have any suggestions or comments about this privacy notice, please send an email to reservations@ahsm-krakow.com


Last updated, 15 October 2013